FAQ

– GENERAL –

1. How should I store the products?

All our products are created to add convenience to your life, hence they are easy to store. Just keep them in the freezer of your household refrigerator.

2. How long can I keep the meals?

Vacuum-packed products last three months in the freezer.

3. Is it safe to boil or microwave the food packaging bags?

Yes, the packaging bags we use are certified for high temperatures.

4. Can I change the flavour after the order is made?
No, once the order has been placed, the flavour cannot be changed.

– ORDERS –

1. How do I place an order?

Thank you for your interest in our products. Please follow these simple steps to place an order:

  • Choose an item you like and enter the quantity you wish to purchase
  • Click on “Add to cart”. You may choose to ‘continue shopping’ or ‘view cart’
  • Login or create an account for a smoother process in the future
  • At ‘Check out’, if you have any promotional codes or store credits, be sure to enter them and click on ‘Check Out’
  • Enter your shipping address and select your prefered payment method
  • Confirm your order
  • Make payment

Upon completion of your order, an e-mail notification will send to you. Sit back, relax and the wholesome greatness will be delivered to your doorstep.

2. Can I cancel my order and get a refund?

Once your order has been placed, it is considered final. Cancellations and refunds are not permitted.

– PAYMENT METHOD –

1. What are the payment method accepted?

All transactions are made in Malaysia Ringgit(MYR) via Billplz/ 2c2p, a payment gateway that accepts the following stated below:

  • Online Banking/ Transfer
  • E-wallet

2. My payment was unsuccessful. Why?

Here are some common errors and solution for you:

  • You may have insufficient funds or exceeded your credit limit: kindly contact your bank
  • You may have entered the wrong information: kindly ensure all payment details keyed in are correct.
– DELIVERY/ PICK UP –

1. What is the duration it takes for Begin to deliver my order?

Your order will be delivered in two weeks’ business days (excluding weekends/ public holidays) from the date of purchase. Orders are ONLY shipped to the delivery address that entered by the customers.

Customers will be informed and will be required to pay the cost for reshipment postage if the package is returned or rejected. There is no refunds or exchange costs will be given and we do not responsible for any shipment delays by our carriers.

We DO NOT do any refunds or exchanges. Customers can reach us via our email at support@begin-s.com or WhatsApp us.

2. How do you ship my order?

Your order will be shipped by our logistic partner and you will receive a notification from us or our logistic partner regarding the delivery arrangement. Kindly be aware of your Whatsapp, Email and Text Messages on the number that you register when you order as the notification will be sent to reach you.

– RETURN & REFUND –

1. Are the goods sold returnable?

We do not accept returns after the goods are received by our customers. Please check that the goods ordered are received in good condition upon delivery. However, in very rare situations where our products are found defective or expired, you may return the goods to us.

2. How do I request for a refund?

If you received the wrong items, please contact our customer service within 3 days from your purchase.

3. I realised that I have ordered the wrong items only when the goods were delivered to me, can I request for an exchange?

Unfortunately, goods sold are not exchangeable. Kindly check your orders at the order summary page before checking out.

4. Is my order eligible for a cash refund?

Orders are not eligible for a cash refund unless stated otherwise.

5. Defective/incorrect items are sent to me. What should I do?

The reasons below are not considered defective :

  • Slight variations on product colour from website images.
  • Slight product measurement variation.
  • Minor item imperfections, such as small cracks, minor shape deformities, etc.
  • Self-inflicted damage to the item.

If your reason does not fall under any of the above, our sincerest apologies for sending you a defective item! Please take a snapshot of the faulty area and contact our customer service with your order number. We will inform you of the next steps once we assess the issue.

Please note, postage will be reimbursed for items deemed defective/incorrect. A replacement will only be given for faulty items. However, if replacement is no longer available, store credits will be given in return.

Do hit us up if you have any other enquiries or issues with your purchase and we are more happy to help!