Shipping policy
Our delivery time stated is by approximation only and may vary. We will, at our capability deliver the orders to the designated address. Correct and accurate addresses must be given when placing orders. BEGIN will not be responsible or bear any cost if the address is incorrect. Upon delivery, if you are not available to receive the product or no show, BEGIN will not be responsible for a second attempt delivery due to your unavailability. Extra delivery charges will be required for second attempt delivery.
Your order will be delivered within two weeks (excluding weekends and public holidays) from the date of purchase.
If you need to receive your order urgently, you can contact our customer service @ 012-3456271
| Area | Terms |
|
KLANG VALLEY DELIVERY |
Min. purchase is RM 50 Standard delivery fee is RM 20 FREE delivery for orders above RM 169 * Free delivery on Signature Bundle. |
|
OUT-STATION DELIVERY (WEST MALAYSIA ONLY) Kindly drop a message to our customer service for your order (012-3456271 WhatsApp) NOTE: Our customer service will contact you if our logistic partners don’t cover your area |
Min. purchase RM169 |
|
SINGAPORE (No delivery to the following areas: Airport Boulevard, Airport Cargo Road, Airline Road, Jurong Island, Kusu Island, St. John’s Island, Pulau Ubin, Pulau Tekong, Rifle Range Compound, and postal codes 149373 & 417902.) |
Standard delivery fee is RM 120 Cold chain delivery by Logistic Partner (Max. 80 packs per order) |
1. SELF-COLLECTION FROM LOBBY/ENTRANCE
Customers will need to collect the purchased items from our delivery team at the lobby or any entrance of the building.
2. REARRANGE DELIVERY
If the unsuccessful delivery happens due to the error of contact number/ address (provided wrongly) or customers didn’t pick up our calls, a re-delivery fee will be charged. The customer is to provide an alternative contact number should he/she be unable to collect the items during the scheduled delivery time.
3. DELIVERY TIME
All orders will be fulfilled within 2 weeks (excluding weekends and public holidays) from the date of purchase. And you will be informed earlier (either by WhatsApp or call) before our rider reaches your place.
4. DELIVERY DELAY / LATE DELIVERY
Bad weather or unforeseen circumstances such as heavy rain, storms, accidents or others will affect delivery.
*If you have not received your goods within the expected timeframe, please reach out to our customer service @ 012-3456271