Refund policy

All Orders of perishable goods such as food cannot be returned. Cancellations and refunds are not permitted.

However, your request will be reviewed on a case-to-case basis. To protect the rights of both parties, please ensure that the unboxing process is recorded clearly and continuously.

Please provide a complete video as evidence for issues such as incorrect shipments, missing items, or defective products. Claims without video documentation will not be processed.

You must inform the BEGIN team within twenty-four (24) hours after delivery ONLY if the Item(s) is/are incorrect or damaged in the following manner:

  • The item is not the item that you ordered, or there are missing Item(s).
  • The item is found already damaged at time of delivery.

All Orders must meet the following conditions in order to be eligible for return:

  • Item(s) must be in new condition and returned in the original packaging and free gifts received with it. All packaging must be unopened, unused, unmarked and not defaced in any manner. Item(s) must not have been used.
  • If the Order is eligible for return as described above, the Customer will be eligible for an exchange. However, if there is no stock available to exchange the Item, only then will BEGIN refund the payment amount for the Item to you via bank transfer to the bank account details as provided by you.
  • Upon receipt of the Item(s), we will examine it and we will advise you on the status of the replacement or refund (if any) via email/WhatsApp or phone call as soon as practicable.
  • BEGIN may at its discretion refuse to process a replacement/exchange order. However, BEGIN may offer a refund as a substitute remedy.

For the avoidance of doubt, we do not entertain any return and exchange for the following:

  •  Any product(s) that do not fit your taste;
  • Any product(s) does not look fresh or aesthetically pleasing;
  • Any product(s) that does not stored in the stipulated requirements as per the product’s labels.

In some circumstances, however, you may request a refund by returning the product to us. Please note that the cost of cold chain delivery for returns will be the responsibility of the customer (direct pay to the cold chain delivery company), and the transaction fee of the payment method will also be incurred. Customer will also have to pack the products in foam box for returning as per request by cold chain delivery company. For more information, please Whatsapp our customer service 012-345-6271.